Frequently Asked Questions

日本語はこちら

We have compiled frequently asked questions. If you have any other inquiries, please feel free to contact us.

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About reservations and reception

What are your business hours?

We are open from 10:00 to 20:00.
Reservations are required.

Can I make a reservation on the same day?

Please feel free to contact us via WhatsApp, DM, or LINE.

Can I extend the session?

If there are no reservations following your session, it may be possible to extend it.

Please feel free to consult us if you wish to extend.

Is it possible for two people to receive treatment at the same time?

Reservations are possible when two practitioners are available on the web.

Can men also receive this service?

We only accept requests with a female partner.

Can children receive treatment?

Yes, children can receive treatment, and we can provide gentle treatment for them.

Regarding costs and payments

Until when can I change or cancel my reservation? Also, are there cancellation fees?

To reschedule, please change the date and time by 23:59, 8 days prior to the reserved date, from the Customer Panel Access Link in the e-mail of Appointment Approved.
You cannot change after 7 days before

Cancellations must be made by 23:59, 8 days prior to the reservation date, using the Customer Panel Access Link in the e-mail of Appointment Approved.
Cancellation fees will be charged for the treatment fee at the time of reservation as follows, we appreciate your understanding.

• If cancelled within 7 days, 100% of the fee will be applied.

Can I pay with a credit card or electronic money?

Yes, you can use the credit cards and electronic money displayed on our website.

Are there any additional costs besides the treatment fee?

Unless you request additional options, extensions, or purchase cosmetics, there are no additional costs.

Please be assured that it is prohibited within our company to strongly recommend the purchase of products from us.

About the treatment

Is it okay if I don't speak Japanese?

Yes, it's okay.

We have menus displayed in simple English for you.

Do you have any recommended menus?

We recommend our Silk Facial & Head Massage course. This course combines facial, décolleté, and head massage for a more enhanced lifting effect. You will feel the difference even after just one session.

Our Duo Facial Package is a great deal for two people.

Is there anything I should check before the treatment?

Please inform us before your treatment if you are feeling unwell or have any health concerns.

Are there any situations where treatment cannot be provided?

We may decline service if you are not feeling well or if the environment is not suitable for treatment.

Is it okay to receive treatment after a hot spring or bath?

Yes, as it is a relaxation service, it’s okay. The treatment may be more effective after your body is relaxed from a hot spring or bath.

For facial treatments, do I need to remove my makeup beforehand?

No, you don’t need to remove your makeup as we will do your face cleansing.

Is it okay to wear contact lenses during the treatment?

If you are booking a facial, please let us know in advance.

Can I request specific pressure or adjustments during the treatment?

Yes, we can adjust the pressure according to your preference. Please feel free to request "less pressure" or "more pressure" even during the treatment.

I’m sensitive to pain; is that okay?

Yes, we will check in with you regarding the pressure, so it's okay.