Frequently Asked Questions

日本語はこちら

We have compiled some frequently asked questions. If you have any other inquiries, please feel free to contact us.

Contact Us

About Reservations

What are your business hours?

We are open from 10:00 am to 5:00 pm.
Reservations are required.

Can I make a reservation on the same day?

Please feel free to contact us via WhatsApp, DM, or LINE to check availability.

Can I extend my session?

If there are no reservations following your session, an extension may be possible.

Please feel free to ask us if you would like to extend your session.

Can two people book at the same time?

Yes, when two staff members are available. Please check the available time slots when making your reservation.

Can men also use the salon?

Male guests are accepted when visiting with a female partner.

Can children use the salon?

Please contact us in advance regarding services for children. Availability may depend on the child's age and the selected service.

Costs and Payments

Until when can I change or cancel my reservation? Are there cancellation fees?

Reservations can be changed until 11:59 pm, 8 days before your reservation date, using the Customer Panel Access Link in your appointment confirmation email.
Changes cannot be made from 7 days before your reservation date.

Cancellations must also be made by 11:59 pm, 8 days before your reservation date, using the Customer Panel Access Link in your appointment confirmation email.

• Cancellations made within 7 days of the reservation date will incur a cancellation fee of 100% of the reserved service fee.

Can I pay by credit card or electronic payment?

Yes. We accept the payment methods displayed on our website.

Are there any additional costs besides the service fee?

There are no additional charges other than those shown on the menu unless you request additional options, extend your session, or purchase products.

We do not pressure customers to purchase products.

About Our Services

Is it okay if I don't speak Japanese?

Yes. We provide service information in simple English.

Which service do you recommend?

Our Silk Facial Care is a popular choice for guests who would like to enjoy relaxing facial, décolleté, and head care.

Our Duo Facial Package is a convenient option for two people.

Is there anything I should tell you before my session?

Please inform us in advance if you are feeling unwell, have any health concerns, have allergies, or have sensitive skin.

Are there any situations where a service cannot be provided?

For safety reasons, we may decline or modify a service depending on your physical condition, skin condition, or other circumstances.

Can I use the salon after a hot spring or bath?

Yes. However, please allow yourself enough time to cool down and stay hydrated before your session. If you are feeling unwell, please let us know.

For facial care, do I need to remove my makeup beforehand?

No. You do not need to remove your makeup beforehand, as cleansing is included in our facial care.

Can I wear contact lenses during facial care?

If you are booking facial care, please let us know in advance if you are wearing contact lenses.

Can I request adjustments during the session?

Yes. Please let us know at any time if you would like us to adjust the way the service is provided for your comfort.

I'm sensitive to pressure or discomfort. Is that okay?

Yes. Please let us know your preferences, and we will adjust the service as much as possible for your comfort.